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Product Design

Multi-Platform Product Redesign

Led the full redesign of Pupil’s digital ecosystem, from mobile and web experiences to brand identity and marketing materials. Focused on unifying visuals, improving usability, and strengthening user connection across platforms.

UI Design
Interaction Design
Design Systems
Figma
Laptop and two smartphones displaying user profiles and project details on the Pupil educational platform interface.

Role

VP of Product Design

Duration

2.5–3 years

Tools

Figma, Adobe CC

Team

Cross-Functional Team

Context & Goals

The Company

Pupil is an ed-tech startup working to connect underrepresented high school students with mentors from college and beyond to assist them in the college application and future-planning portions of their educational and professional journeys.

The Product

  • The Mobile App - Connects high school "mentees" with college "mentors" (IOS/Android).
  • The Web App - Browser-friendly version of the mobile app.
  • The Company Website - Features company information, news, and key updates.
  • The Marketing Materials - Promotional merchandise, posters, and more.

The Problem

Despite a strong concept and solid business connections, the original Pupil app faced usability and scalability challenges due to an outdated interface and fragmented design practice. Inconsistent mockups and limited accessibility also made implementation difficult for engineers and reduced user engagement. This project focused on modernizing Pupil’s app, design system, and workflow to create a more cohesive, inclusive, and scalable product experience.

The Goals

Improve mobile usability and flow

Enhance navigation, accessibility, and user engagement through thoughtful UX improvements

Create scalable systems for design and marketing

Build reusable components and guidelines to enable consistent future growth

Establish brand consistency across all platforms

Create a unified visual identity spanning the mobile app, website, and marketing materials

Mobile App Redesign

Summary

Completely redesigned Pupil's mobile interface to enhance clarity, engagement, and accessibility, aligning it with the refreshed brand direction. Also took into consideration new constraints such as usage limits, paid plans, and sponsor requirements.

Before

The original Pupil app was organized into five primary navigation sections—Mentor/Mentee Matching, Feed, Messaging, Notifications, and Profile. However, inconsistent navigation patterns and a lack of visual hierarchy made the app difficult to navigate. Without a defined design system, clickable elements were often unclear, and the overall interface no longer reflected a modern, scalable product experience.

M2M
Feed
Messaging
Profile

UX Challenges

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Navigation & Information Architecture
Inconsistent navigation structure, Unclear icons, lack of labelling
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Accessibility & Inclusivity
Transparent elements, unreadable text, inconsistent font sizing, lack of screen reader support
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Interaction & Usability
Inconsistent interaction patterns, cluttered layout, lack of feedback after user actions
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Visual & Brand Identity
Real people & non-users featured, outdated visual style, inconsistent iconography and components
Red X icon indicating something not acceptable
Performance & Technical UX
Slow loading times, incomplete error handling, lack of standardized layouts for development handoffs

After

My design strategy for this project was to start with the larger issues, such as navigation and brand identity, then move on to the more detailed interactions and technical items. I worked on modernizing the look and feel of the app while still keeping it friendly and usable for younger mentees, improving upon accessibility, labelling, and visual cues, as well as reducing the amount of actions users needed to take throughout the app.

M2M
Feed
Chat
Profile

UX Improvements

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Navigation & Information Architecture
Restructured the navigation, improved labelling, and made a tutorial for new users
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Accessibility & Inclusivity
Updated the design system with consistent font sizing, more accessible visual hierarchy, and added alt-text
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Interaction & Usability
Added more feedback to interactions and utilized usability testing to improve the design for mobile users
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Visual & Brand Identity
Improved brand expression with the new design system and updated the designs to include new user personas
Green check icon indicating something done
Performance & Technical UX
The design system ensured easy handoffs and helped optimize loading times with consistent variables

Future Work

Although my time on the project concluded with the mobile app’s release on the App Store, I outlined several key features for future designers to expand upon. These included:

  • Discovery Quizzes - To refine recommendations through the sorting algorithm.
  • Mentor and Mentee Ratings - To promote safety, trust, and quality within the community.
  • Video Meetings and Calendar Integration - For more structured, in-depth mentoring sessions.
  • Enhanced Profile Customization - To better represent the diverse professions and specialties of users.

Web App Redesign

Summary

Redesigned Pupil’s web app to reflect the mobile experience, prioritizing accessibility, usability, and consistency through the shared design system.

Before

The original web app was in an early, bare-bones state, with only core screens and basic navigation implemented. Because it closely mirrored the initial mobile experience, key interaction patterns, accessibility considerations, and brand consistency had not yet been fully addressed. As a result, many of the usability and navigation challenges present in the mobile app carried over to the web platform.

User profile of mentee with a circular photo, sunset ocean banner, location San Diego, and 234 connections, plus suggested accounts list on the right.
Profile Screen
User interface of a messaging app showing a conversation between two people with chat bubbles and message timestamps.
Messaging Screen

UX Challenges

Red X icon indicating something not acceptable
Navigation & Information Architecture
Icons remained unclear with a lack of labelling
Red X icon indicating something not acceptable
Accessibility & Inclusivity
Inconsistent font sizing, lack of alt-text for images and icons
Red X icon indicating something not acceptable
Interaction & Usability
Lack of feedback after user actions, interactions were not updated to consider desktop users
Red X icon indicating something not acceptable
Visual & Brand Identity
Real people & non-users featured, outdated visual style, inconsistent iconography and components
Red X icon indicating something not acceptable
Performance & Technical UX
Slow loading times, incomplete error handling, lack of standardized layouts for development handoffs

After

Building on the mobile redesign, I first refined navigation and brand consistency before addressing more complex web-specific interactions. Rather than duplicating the mobile experience, I restructured Pupil into a desktop-friendly web app with a modern interface and user-tested interaction patterns.

User profile page for Adrian Garcia on Pupil platform showing profile picture, interests in computer science, technology, communication, about section, projects with robot images, top colleges listed, and questions about skills and applications.
Profile Screen
Chat interface on Pupil platform showing messages between user and Nicolai Alberto, with profile options including mute, view profile, archive, report, and block.
Messaging Screen

UX Improvements

Green check icon indicating something done
Navigation & Information Architecture
Restructured the main nav bar and added more labelling to links and icons
Green check icon indicating something done
Accessibility & Inclusivity
Updated the design system with consistent font sizing and added labelling and alt-text for images
Green check icon indicating something done
Interaction & Usability
Added more feedback to interactions and utilized usability testing to improve the design for desktop users
Green check icon indicating something done
Visual & Brand Identity
Improved brand expression with the new design system and updated the designs to include new user personas
Green check icon indicating something done
Performance & Technical UX
The design system ensured easy handoffs and helped optimize loading times with consistent variables

Future Work

With additional time, I would further refine interaction details and conduct expanded user testing to validate key flows across desktop use cases. As new features continue to be developed for the platform, adapting them thoughtfully to the web experience would be a natural next step. I was particularly interested in exploring desktop-friendly alternatives to the swipe-to-connect interaction in the Mentor/Mentee Matching flow, as similar patterns in dating apps often face challenges when translated to non-touch interfaces.

Website Redesign

Summary

Oversaw the redesign of Pupil’s website and personally designed the News Page. Ensured consistency with the mobile experience through shared components from the design system.

Before

Pupil’s marketing website was designed to attract new users, share company and product updates, and highlight partnerships with external organizations. However, usability issues such as broken or dead-end links, inconsistent navigation, and a lack of optimization for the app’s post-launch state limited its effectiveness as a marketing and onboarding tool.

Pupil mentorship website homepage with sign-up buttons and a mobile app interface showing a mentor profile.
Home Page
Website newsroom page with a modern building corner, showing a headline about reimagining the college application process and mobile app screens for Cornell University and Sergey Brin.
News Page

UX Challenges

Red X icon indicating something not acceptable
Navigation & Information Architecture
Numerous dead-end pages with no way to return to the home page
Red X icon indicating something not acceptable
Accessibility & Inclusivity
Inconsistent font sizing, lack of alt-text for images and icons
Red X icon indicating something not acceptable
Interaction & Usability
Lack of feedback after user actions and inconsistent feedback for similar actions
Red X icon indicating something not acceptable
Visual & Brand Identity
Inconsistent image spacing, minimal brand expression, feels more clinical than friendly
Red X icon indicating something not acceptable
Performance & Technical UX
Slow loading times, lack of standardized layouts for development handoffs

After

For the website redesign, I led and mentored a product design intern as they worked on the homepage as their first major project at Pupil. I guided the development of updated navigation, responsive and interactive layouts, and a more modern visual interface. In parallel, I designed the structural framework for the redesigned News page, improving content discoverability for users while enabling the marketing team to publish updates more efficiently.

Website homepage of Pupil showing a mentoring platform with headline 'Discover your untapped potential', sign up buttons, and mobile profile screens of users Adrian Garcia and Erin Young.
Home Page
Pupil News webpage showing announcements and events including Pupil Official Launch with images of app profiles and event photos.
News Page

UX Improvements

Green check icon indicating something done
Navigation & Information Architecture
Restructured the main nav bar and created a footer with links to avoid dead ends
Green check icon indicating something done
Accessibility & Inclusivity
Updated the design system with consistent font sizing and added labelling and alt-text for images
Green check icon indicating something done
Interaction & Usability
Updated feedback for user interactions, added new responsive actions, hover states, and animations
Green check icon indicating something done
Visual & Brand Identity
Improved brand expression with the new design system and created a more age-friendly interface for mentees
Green check icon indicating something done
Performance & Technical UX
The design system ensured easy handoffs and helped optimize loading times with consistent variables

Future Work

At launch, the marketing website met all core goals. As the product grows, future iterations could bring events and key updates directly to the homepage to improve visibility and engagement. I would also continue refining the News page by expanding content structure and highlighting relevant articles and updates more effectively.

Brand Identity Refresh

Summary

Evolved Pupil’s brand identity to reflect a more modern, approachable, and inclusive design.

Logo Design

Before
Pupil Logo
After
White abstract looped "P" shape resembling a stylized pin on a purple gradient background.

Color Styles

Before
Color swatches from lightest to darkest purple shades labeled Lightest, Lighter, Light, Base, and Dark, with Base outlined.
After
A horizontal color palette showcasing six blue and purple shades labeled L0 to Dark with their hex codes from #E3DDFD to #3B16D2.

Component Library

Before
User interface with two 'Engineering' buttons, a 'School' input field, icons for people, grid, chat, notifications, a user profile image, and a Pupil EdTech follow card.
After
User interface showing an Engineering tag, a High School input box, navigation icons for Match, Feed, Chat, and a You profile icon, with a followed Pupil EdTech profile having 1.4M followers.

Marketing Design

Summary

Extended the refreshed brand identity into marketing assets, including social media banners, event posters, and physical product mockups to strengthen brand cohesion and user outreach.

Promotional Material and Merchandise

Design System Creation

Summary

Developed a modular design system in Figma to unify brand, mobile, and web assets. Etablished clear component guidelines and scalable patterns that could be used across various project files.

Figma Design System

Beta Testing & Mentorship

Summary

Recruited mentees to participate in beta testing sessions. Their feedback guided usability improvements, accessibility enhancements, and user flow refinements. Also mentored 4 product design interns throughout my time at Pupil, giving them real-world experience with user research and professional product design standards.

Impact and Research

Testing Approach

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Utilized surveys, interviews, A/B testing, and unmoderated usability testing
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Gathered feedback from 120+ beta testers across demographics
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Iterated based on accessibility and usability findings

Mentorship Impact

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Mentored 4 prduct design interns throughout the redesign process
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Taught design system best practices and advanced component techniques
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Empowered team to contribute to design decisions

Final Outcome

Reflection

This long-term project strengthened my ability to lead cross-functional teams, merge UX and brand strategy, and bring consistency to every user touchpoint.

Results

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Unified brand identity
Cohesive visual language across all digital and physical touchpoints
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Cross-platform design consistency
Shared component library reduced design debt
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Simplified app navigation
Less time spent during user onboarding and faster profile editing
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Improved engagement across channels
Increase in mentor-mentee matching,  engagement, and user retention